Frequently Asked Questions

Everything you need to know about shopping with Flames The Brand.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a claim.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring your favorite fitting garment and comparing it to our measurements for the perfect fit.

Are your materials sustainably sourced?

At Flames The Brand, we prioritize quality and ethics. We use premium, durable fabrics sourced from certified suppliers to ensure longevity and minimize environmental impact.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.